by Tom Okarma | Jun 10, 2010 | Blog, Leadership
They say if you want to improve something, start measuring it. School grades, weight, financial results; we measure a lot. But, do you measure what really counts-the activities that ultimately determine results? Do you know what key activities determine your...
by Tom Okarma | May 22, 2010 | Blog, Leadership, Strategic Planning
Strong customer relationships may be the best way to serve your clients and retain their business over the long haul. Another word for that is “intimacy”. While pricing and other terms are important, and must be “in the ballpark”, strong client relations, or intimacy,...
by Tom Okarma | Mar 1, 2010 | Blog, Board Development, Leadership, Strategic Planning
One thing about a nonprofit’s financials is that revenue projections can be a bit “iffy”, while projected expenses always seem to roll in just as planned. Aggressive revenue projections are not necessarily bad, but unless someone owns the fund raising function-and...
by Tom Okarma | Feb 1, 2010 | Blog, Leadership, Strategic Planning
They say if you want to improve something, start measuring it. School grades, weight, financial results; we measure a lot. But, do you measure what really counts-the activities that ultimately determine results? Do you know what key activities determine your...
by Tom Okarma | Dec 1, 2009 | Blog, Leadership
Have you ever felt your organization was not humming along as well as it could? Have you ever wondered if the organization was operating at peak efficiency? Do you suspect your departments are individual silos, resulting in missed opportunities to collaborate and add...
