by Tom Okarma | Jan 24, 2011 | Blog, Board Development, Governance, Leadership
Do you have iPass in your state? It is an electronic system to automatically pay tolls on a highway as you zip through the tollgates without stopping…without even thinking. Hold that thought. I don’t know about your nonprofit organization, but the ones I see have been...
by Tom Okarma | Sep 1, 2010 | Blog, Board Development, Governance, Leadership, Strategic Planning
Have you ever had to rebuild a department, ministry, or an entire organization or church? Did you wrestle with how much to structure the process versus letting others handle it? We did. One of our departments had gone through a tough period. An ego-driven leader had...
by Tom Okarma | May 22, 2010 | Blog, Leadership, Strategic Planning
Strong customer relationships may be the best way to serve your clients and retain their business over the long haul. Another word for that is “intimacy”. While pricing and other terms are important, and must be “in the ballpark”, strong client relations, or intimacy,...
by Tom Okarma | Nov 15, 2009 | Blog, Leadership, Strategic Planning
Every company and leader says they are client-centered and are there to provide services that help them. And, most of the time, the services do. But, have you taken a close look at your clients lately? When was the last time you evaluated your current service...
